Returns & Exchanges

Wrong size? No dramas.

We want your Trade Blue footwear to fit properly. If you ordered the wrong size, we can help you exchange it.

Size exchanges

  • Request an exchange within 30 days of delivery.
  • Footwear must be clean, unworn outdoors and in resalable condition. Indoor try-ons are fine.
  • Include the original shoe box where reasonably possible, packed securely for postage.
  • You pay the postage to return an incorrectly sized pair. Trade Blue covers standard Australian postage for the replacement pair.
  • One complimentary replacement shipment per order for voluntary size exchanges; further exchanges may incur shipping charges.
  • Exchanges are subject to size availability.

How to request an exchange

  1. Sign in to your Trade Blue account and open your order to request a return, or email support@tradeblue.store with your order number.
  2. Tell us which size you need in your request or email. We'll confirm availability and send instructions.
  3. After approval, securely package your shoes and post them with tracking to the address in your return instructions.
  4. Once we receive and inspect your shoes, we'll arrange your replacement size and send tracking.

Please do not post footwear before receiving return approval and instructions.

Approved returns address

Trade Blue Returns
88 Langham Pl
Port Adelaide SA 5015
Australia

Please include your order number inside the parcel. Return postage is paid by the customer for voluntary size exchanges.

Faulty, damaged or incorrect items

If your order is faulty, damaged, or incorrect, email support@tradeblue.store with your order number and details. These issues are handled separately, including reasonable return postage where required by Australian Consumer Law.

Nothing on this page limits your rights under Australian Consumer Law, including remedies available outside the voluntary 30-day exchange window.

Need a hand?

Email support@tradeblue.store. Tradies Backing Tradies.